Privacy Policy



When you buy something in our shop, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and e-mail address.
When you browse through our shop, we automatically receive the Internet Protocol (IP) address of your computer to provide us with information that helps us learn more about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.



How do you obtain my consent?

When you provide us with personal information to complete a transaction, check your credit card, place an order, arrange delivery or return a purchase, we assume that you consent to us collecting and using it only for that specific purpose.
If we ask for your personal information for a secondary purpose, such as marketing, we will ask you directly for your express consent, or give you the opportunity to say no.


How do I withdraw my consent?

If, after you accept, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected]



We may disclose your personal information if we are required to do so by law or if you breach our Terms of Use.



Our shop is hosted on Providing you with the online e-commerce platform that allows us to sell you our products and services.
Your data is stored via data storage, databases and the general e-commerce application. We store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, stores your credit card details. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for the time necessary to complete your purchase transaction. Once this is complete, your purchase transaction information is deleted.
All direct payment gateways comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which includes brands such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure management of credit card information by our shop and its service providers.
For more information, you can also read Nutravya’s terms of use here or the privacy statement here.



In general, the third party suppliers we use only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.
However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them with for your purchase transactions.
For these suppliers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated by these suppliers.
In particular, remember that some suppliers may be located in jurisdictions different from you or us, or have facilities located in different jurisdictions. Thus, if you decide to proceed with a transaction involving the services of a third party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed through a payment gateway located in eb France, your personal information may be disclosed under the laws of France, including the Patriot Act.
Once you leave our shop website or are redirected to a third party website or application, you are no longer governed by this privacy policy or the terms of use of our website.
When you click on links in our shop, they may take you somewhere else than our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, used, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement generally accepted industry standards.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and you have given us your consent to allow one of your minor dependents to use this site.



We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make any material changes to this policy, we will notify you that it has been updated, so that you will know what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.



If you wish to: access, correct, amend or delete any personal information we hold about you, register a complaint or simply obtain more information, please contact our Privacy Officer at [email protected]